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Create pre-recorded links

During discussions with your visitors, you have surely needed to transfer a link to a product sheet or your terms and conditions. Rather than copy/pasting the link into the discussion, we suggest pre-recording it. The link is then integrated ergonomically, for increased visitor comfort.

1. Managing pre-recorded links

Pre-recorded links are managed from the Content section (which is also used to manage responses and offers). Go to "People", then "Content" and select "Links" in the dropdown menu :

Here you can consult all existing links :

On this page you can:

  • Manage and create a new link (1) : 3 icons to manage categories, settings and create a new link
  • Search for and sort links (2): by applying filters by category, or searching by name or url
  • Edit or delete an existing link (3): Click the icon  to delete a link permanently. To edit a link, click .

2. Adding a pre-recorded link

Note: Before adding links, we recommend creating categories to organise them.

To add a new link, you simply need to select the category to which you want to add it and type the content of the link (name + URL) :

It is also possible to add a pre-recorded link directly from the conversation panel.

3. Pre-recorded links settings

You can access the settings page from this icon :

On this page, you can define how the links will be accessed from the conversation panel :

  • Sorting order for pre-recorded links (1) : Allows to modify the display order of links in the link sending window, shown on the conversation panel.
  • Ranking pre-recorded link categories (2) : Allows to modify the display order of categories in the link sending window, shown on the conversation panel.

4. Sending a pre-recorded link from the conversation panel

See our article on sending pre-recorded links from the conversation panel.

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