Details on the features
- [Beta] Copilot: supporting respondents with generative AI
- Agents read summaries of conversations, add comments and tags at any time
- Enable your respondents with new tools
- Agents, follow your indicators, your closed or snoozed conversations
- Use the Smart Answers
- Send rich links preview
- Block a visitor
- Close a conversation
- Features on desktop conversation panel and mobile app
- Add a human touch to your conversations with emojis
- The composition area
- The State box
- Available informations about the visitors
- Snooze a conversation
- Share a file in a conversation
- Translate your messages to visitors
- Forward a conversation with a visitor
- Forward a visitor from a mobile device
- Use of Custom Apps on mobile apps
- Use custom canned answers
- Viewing or taking control of the visitor's navigation (mirroring / cobrowsing)