Details on the features

Agents read summaries of conversations, add comments and tags at any time

Enable your respondents with new tools

Agents, follow your indicators, your closed or snoozed conversations

Use the Smart Answers

Send rich links preview

Block a visitor

Close a conversation

Features on desktop conversation panel and mobile app

Add a human touch to your conversations with emojis

The composition area

The State box

Available informations about the visitors

Snooze a conversation

Share a file in a conversation

Translate your messages to visitors

Forward a conversation with a visitor

Forward a visitor from a mobile device

Use of Custom Apps on mobile apps

Use custom canned answers

Viewing or taking control of the visitor's navigation (mirroring / cobrowsing)