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Details on the features

  • Agents read summaries of conversations, add comments and tags at any time
  • Enable your respondents with new tools
  • Agents, follow your indicators, your closed or snoozed conversations
  • Use the Smart Answers
  • Send rich links preview
  • Block a visitor
  • Close a conversation
  • Features on desktop conversation panel and mobile app
  • Add a human touch to your conversations with emojis
  • The composition area
  • The State box
  • Available informations about the visitors
  • Snooze a conversation
  • Share a file in a conversation
  • Translate your messages to visitors
  • Forward a conversation with a visitor
  • Forward a visitor from a mobile device
  • Use of Custom Apps on mobile apps
  • Use custom canned answers
  • Viewing or taking control of the visitor's navigation (mirroring / cobrowsing)

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