During a conversation with a visitor, you may need to translate the messages into their language. The instant translation tool can be activated during the conversation in your conversation panel.
Technical requirement: Using the instant translation tool requires opening the domain *.googleapis.com on your network.
1. Activation of the instant translation tool
When a conversation opens in your conversation panel, you can activate the instant translation of the messages by switching the Translate button to the right:
2. Changing the languages
Once the option is activated, you can change your language and/or the visitor's language by clicking on each language.
A window opens and shows the 31 available languages:
| Albanian | Dutch | Italian | Russian |
| Arabic | English | Japanese | Serbian |
| Basque | French | Korean | Spanish |
| Bulgarian | German | Lithuanian | Swedish |
| Catalan | Greek | Norwegian | Thai |
| Chinese (Simplified) | Hebrew | Polish | Turkish |
| Czech | Hungarian | Portuguese | Ukrainian |
| Danish | Irish | Romanian |
Click on the one you need.
In the screenshot below, you choose English as your language. Your messages in English will be translated into French, the visitor's language.
3. Message translation
Write your message in your own language ("Hello, I'll look at your order right away.") and click on the button or hit Enter to translate the text into the visitor's language:
Once your text is translated, click the button or hit Enter to send the translated message ("Bonjour, je vais examiner votre commande immédiatement."):
The message is then displayed in both languages in your conversation panel:
On the visitor side, your message is only displayed in their own language:
The visitor replies in their language, and their message is displayed in your conversation panel in both languages: