Already have a WhatsApp number and want to use it with iAdvize? This guide walks you through the process of linking your number to the platform from the initial setup to customizing your WhatsApp Business profile.

1. Associate your number with iAdvize

After selecting the project for which you want to activate WhatsApp in the iAdvize back office, go to Settings > Advanced settings. Choose WhatsApp from the drop-down menu.

Click on Add business account:

- Enter your account name. This name will be the one shown on your business profile in WhatsApp, and thus displayed to visitors who send messages. 

- Select the country of the number. Enter the phone number you have without the country code.

- Select the System language. This language will be used to send template messages to the visitor, click here to learn more. This language does not apply to the agent who will process the conversation, nor to the visitor who will send messages. 

- Click "Continue" to associate iAdvize with your Facebook account and attach the WhatsApp account to your organization in Meta. 
A Meta window opens in addition to the iAdvize page. Meta will ask you for some information to create and customize your account.

Source Image Copyright © 2023 Meta Inc. All rights reserved.

Follow the steps and fill them in with the information relevant to you.  

Fill in your phone number. 

You are free to select the verification channel of your choice (call or SMS).

Ensure, however, that you are able to intercept the call or SMS immediately.

Source Image Copyright © 2023 Meta Inc. All rights reserved.

Source Image Copyright © 2023 Meta Inc. All rights reserved.

You have until 14 days to proceed to the phone number verification. After this timeframe, you'll have to restart the sign up again. More information here