It is therefore necessary to choose a language on WhatsApp so that the conversation resume message as well as the satisfaction survey are sent to the visitor in the appropriate language.
Where can I choose the language of my WhatsApp number?
You will be able to set the language at the very beginning of the WhatsApp activation process whether you want to create a new number or use an existing number.
In a WhatsApp conversation, when the agent takes more than 24 hours to respond to a visitor's message, the agent must ask for the visitor's consent to continue the conversation. This is a WhatsApp rule.
This consent request is done by sending a (standard) message template from the agent's console. The message is the same for all iAdvize users. It is not customizable by the agent, nor by iAdvize administrators.
- We're sorry we couldn't answer you earlier. If you wish to continue the conversation, please say "Yes".
The satisfaction survey
In addition, the satisfaction survey sent to the visitor at the end of the conversation will be sent in the language defined when WhatsApp was activated.