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Multiply channels with iAdvize
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Conversational experiences
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Which channel, for which purpose?
iAdvize, channel by channel
Measure your visitor's satisfaction on 3rd party channels
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Chat
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Introduction
Functional scope: conversation queues
Functional scope of the iAdvize chat box
Set up
Manage the chat behaviour when starting a conversation (pop-up alert, welcome message)
Measure customer satisfaction at the end of your conversations
FAQ & Troubleshooting
The chat does not appear on my webpage: what should I do?
FAQ - asynchronous conversation
The "Oops. Message not delivered" notification
The visitor's page remains blank on the conversation panel
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inApp Messaging
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Install the iAdvize chat on your mobile app - Mobile SDK V2
Functional Scope: In-app Messaging V2
FAQ : In-app Messaging V2
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Video
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Functional scope of the visitor video experience
Set up the video channel
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Call
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Messaging-to-Call escalation: how it works with Connected Bots
Set up the call channel
Change the incoming call number displayed on the visitor's phone
FAQ & Troubleshooting
Callbox not displayed
how to get the audio file of a call
Find an agent's identifier for the Call channel
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WhatsApp
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WhatsApp - Channel activation
WhatsApp : set up the channel
WhatsApp - Functional scope
Why choose a language for my WhatsApp number?
WhatsApp - Best practice GDPR
[Beta] Engage your audience from WhatsApp with proactive messaging
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Apple Messages for Business (AMB)
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Apple Messages for Business (AMB) - Beta - Functional scope
Apple Messages for Business (AMB) - Integrate AMB
Apple Messages for Business (AMB) - Beta - How to use intents and groups?
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Facebook/Messenger
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Facebook Messenger - set up the channel
Facebook Messenger - Manage automatic answers
Facebook / Messenger : You do not receive any messages
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Text messages
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Launch a proactive messaging project with Text Message
Text Message - Set up the channel
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