⚠ Starting January 1, 2026, all features related to the Call channel will be discontinued. The "Messaging to Call" feature will replace our Call channel. You can find a dedicated article here: Messaging-to-Call escalation: how it works with Connected Bots
Directly recording calls from the iAdvize administration is not possible.
Here is the procedure to follow to record them:
Go to Reporting/Conversations (1 and 2) and search for the call using its reference (3), then click on the playback button (4). Finally, open the browser console and select "Network" (5), check the funnel (red arrow), then choose the "Media" filter (6), and you will have the link to the file for download (7).
