A conversation can take many different forms and use various different types of media outlets. In your daily life, you probably interact in different ways depending on your availability, your needs, and the person you speak to. Using different conversation channels: iAdvize makes this possible between your brand and your audience. 

This article gives you a quick overview of the different channels available on iAdvize and the details of their features. 

Review of available channels

We identify 2 types of channels: 

• “Classic" channels: centered around your site, your mobile site, or your mobile application, they focus on the experience by offering your visitors a live or asynchronous written conversation. Directly present on your site, they favor immersion and conversion.
• Messaging channels through globally popular third-party messaging applications such as WhatsApp or Facebook Messenger. The more intimate nature of these channels allows your brand to be closer to your audience, like a friend or family member.

The iAdvize offer also includes :

• Social networks: listening rules to be set to answer publicly or privately to your customers on Facebook.

Features comparison table