Create a unique connection with your customers on their most personal device (Android & iOS) with mobile SDK.

• Allow customers to reach you via in-app messaging and get notified via push notifications when they get an answer
• In-app messaging features include: proactive bots, rich content, cross-device continuity thanks to customer authentication, merge with chat targeting and routing (Audience targeting, engagement only if operators are available, engagement according to places in the conversation queue)

I can: 

• Be engaged if there is availability (online agent or slot in the conversation queue, depends on Brands strategy)
• If the app authenticates me (simple or secured authentication), my conversations are attached to my account: I find them on my other devices and on the website chatbox (and vice versa)
• Begin my conversation with a bot
• Receive rich content from the bot (images, attachments, emoji, generic card)
• Receive rich content from the operator (images, attachments, emoji)
• Send a message from my app and retrieve the conversation history at any time
• Start a conversation from an iPhone or Android phone and continue it on an iPad or Android tablet, if I’m logged in to my account
• Find on the chatbox of the mobile application the history of my exchanges made on the livechat, if I’m logged in to my account and if I was logged during my web session
• Be notified about new incoming messages when I’m on the app (notifications are triggered on all devices where the visitor is connected)
• Be notified about incoming messages when I’m not on the app (via push notifications), even if I have deactivated the push notifications from the app
• Dismiss the chatbox and continue to browse on the app without having to end the conversation. I can return to the Chatbox and continue my conversation by touching the floating or fixed button (depending on how the chat is integrated in the app)
• Send rich content: images & files
• See the standard avatar from the company
• Fill in a satisfaction survey
  • Supported: CSAT, NPS, Free comments
  • Not supported: Custom binary question
• See typing indicators while the operator is writing

I can’t:

• Access the settings panel
• Be notified by email
• Close the floating button

I can:

• Configure bots to chat conversations and associate them to Chat targeting campaign and associated routing
• Choose the max number of conversation slots for chat which include conversations on chat (desktop) and also on mobile app
• Define a maximum number of conversations in my conversation queue. As soon as this limit is reached, there will not be any new incoming conversations.
• Use the routing groups to route the conversations to the right group of agents using Targeting Campaign
• See my statistics in the Reports area with the filter “compared by” targeting rules or routing rules which I have previously named with the label “Mobile app” 
• Monitor transactions after chat

  I can’t: 

• Customize the visitor experience from the Administration platform (notifications and chatbox builder)
• Choose when to display the chat button via a targeting strategy in the Administration platform 
• See my statistics in the Reports area with data dedicated to my app and the distinction between iOS and the Android app
• Differentiate revenue tracking for the website and the mobile app

I can:

• See conversations from mobile apps in push mode in the conversation panel 
• See if the visitor is online on the mobile app or has his app closed 
• Authenticate visitors to make sure they are the person they pretend to be (we rely on the in-app customer log-in system)
• Set myself in "unavailable mode" on chat conversations (livechat and mobile app) in order to stop receiving mobile app conversations
• Transfer, snooze a conversation from mobile app
• Use the translation tool for conversation from mobile app
• Add tags on conversation on mobile app in progress or ended 
• Send rich content: images, files, product offer, pre-registered link
• See the visitor's device and whether the conversation comes from a mobile app
• Send deeplinks and set them as pre-registered links

I can’t: 

• See how many pending conversations there are in the waiting list
• See the mobile screen of the visitor (mirroring)
• Take the control of the visitor navigation on mobile app (co-browsing)
• Block a visitor on mobile app
• See what the visitor is typing

I can:

• Activate the GDPR consent message, customize the wording and add a link which will be accessible in webview
• Access a technical and functional Open Source documentation to configure the mobile SDK
• Fully integrate the mobile SDK with my own webdesign requirements
  • I can use the standard template or design my own floating button
  • I can set the conversation main color. This will also affect the color of the chat button (only for the default chat button), text bubbles and CTA button to send messages
  • I can define the content of the first automatic message sent to your users. This automatic message aims at inviting your users to start a conversation (note: the integrator has to manage translations)
  • I can choose the position of the chat button on the mobile app
• Choose when and where to display the chat button depending on routing rule availability
• Configure the Darkmode and allow the visitor to benefit from it in his conversation window

I can't: 

• /

• iOS 15 or later
• Android 7.0 (API 24) or later