Manage Calls in the desktop conversation panel

In the Call channel configuration, it is possible to receive your calls from the desktop conversation panel.

The call conversation panel is the same as for the chat. However, it will be necessary to ensure that the Call channel is in "Available" status, to receive calls :


When an agent is configured "Answer Calls from the conversation panel" in the administration :

  • the agent can pick up or refuse the call from this notification


  • the agent can hang up from this same notification and no longer from the state box


To know more about :

- Set up the call channel