By default, the language of iAdvize elements shown to visitors (buttons, invitations, chat window) is based on the language of the visitor's browser. This means that for a user with a browser configured in English, iAdvize elements will appear in English.
1. General case - One language per site
However, you can force the language to be shown by adding the parameter &lang to the iAdvize code inserted on your site.
You will need to log in to iAdvize:
- on our standard platform: https://sd.iadvize.com/admin/login/
- on our high availability platform: https://ha.iadvize.com/admin/login
Once connected:
- Click on your 'Profile' button at the top right Then click the links "Projects" and "insert this script"
- only managers and administrators have access to the iAdvize administration
Note: this code is an example, which will not work if you insert it on your site (the information sid=XXXX is not right). You must therefore modify your iAdvize code and add the "lang" parameter to it.
If you do not know the iAdvize code to add to your site, this article will show you how to find it: Install the iAdvize tag on your website
Here is the list of languages currently supported by iAdvize chat elements:
| Languages (31) | Code |
| Arabic | ar |
| Basque | eu |
| Bulgarian | bg |
| Catalan | ca |
| Croatian | hr |
| Czech | cz |
| Danish | dk |
| Dutch | nl |
| English | en |
| Finnish | fi |
| French | fr |
| German | de |
| Greek | el |
| Hungarian | hu |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Lithuanian | lt |
| Mandarin | cn |
| Polish | pl |
| Portugese | pt |
| Romanian | ro |
| Russian | ru |
| Serbian | sr |
| Slovak | sk |
| Slovenian | sl |
| Spanish | es |
| Swedish | se |
| Taiwanese Mandarin | tw |
| Turkish | tr |
| Ukrainian | uk |
2. How to set up a multilingual site?
If your website is multilingual, you can't impose a single language in the script.
In this case, the language of iAdvize elements displayed to visitors (buttons and chatbox) will be based on the visitor's browser language.
You'll need to ensure that notifications and the chatbox are correctly configured for the appropriate languages. In addition, check agent profiles to confirm that the correct languages are enabled. For bots, you'll need to configure several based on the languages most commonly spoken by your visitors.
