🇪🇺 Regulation and Privacy in Europe
In Europe, regulations impose strict rules regarding the collection of user consent. To comply with GDPR, iAdvize must be declared in your Consent Management Platform (CMP).You can learn more on the official CNIL website.
Before launching your Copilot, make sure you have configured one of the two options below:
| Criteria | Coordinated management ⭐️ recommended |
Centralized management via your CMP |
|---|---|---|
| 🔗 Compatible CMP | One Trust Didomi Axeptio Trust Commander You will need to retrieve the vendor ID |
All CMPs |
| 💬 iAdvize Visibility | Displayed to 100% of your visitors | Hidden if cookies are refused from your CMP |
| 🧑💻 User Consent |
Advantage – consent can be obtained in two ways: from your CMP banner or in the iAdvize chatbox if cookies were refused from your CMP Visitor arrives on the site > tag is triggered without cookie placement Cookies are set after consent |
The CMP alone manages the triggers for all solutions. Visitor arrives and accepts the CMP banner > iAdvize tag is triggered and cookies are set. |
| ⚙️ Configuration | In your CMP | In iAdvize |
If you would like to learn more, you can refer to the articles GDPR and iAdvize and iAdvize and cookies which provide additional technical details.
1. Recommended Method: Coordinated Management
This method allows you to always display iAdvize to your visitors in full compliance, even if cookies are refused through your CMP.
⚙️ 3-Step Configuration
1. In your CMP:
- Configure consent management for iAdvize and note your vendor ID
- Add iAdvize to the list of vendors
2. In iAdvize:
- Go to Settings > Integration > Apps.
- Select your CMP from the list and install it
- Enter the vendor ID.
3. Enable legal consent in Settings > Consent Management > Privacy
This request is useful if your visitors refuse cookies from your CMP when arriving on the site. A consent prompt will then appear in the chatbox, and cookies will be set after consent.
Here is the experience of a visitor who refused cookies in your CMP upon arriving on your site and wants to start a conversation with your Copilot:
If you want to cutomize the consent request message, you can go to Settings > Consent Management > Privacy > Display of Legal Information.
Then, edit it in the desired language.
You can edit the message under this section :
2. Alternative Method: Centralized Management via Your CMP
This method means that your CMP manages consent without interaction with iAdvize.
Consequence: iAdvize will not be displayed if the user refuses cookies from your CMP.
⚙️ Configuration
Add iAdvize to your vendor list in your CMP
🇺🇸 Regulation and Privacy Outside Europe
In the United States, some states—such as California—require companies to clearly inform users about the collection and use of their personal data.