The General Data Protection Regulation (GDPR) is a set of laws aimed at enhancing the protection of EU citizens’ personal data and increasing the obligations of organisations to deal with that data in transparent and secure ways. GDPR applies not only to EU-based businesses but also to any business that controls or processes data of EU citizens.

Thereby, Visitors can access, update, download and delete their data.

1. How to proceed?

Visitors will have the right to obtain from the data controller, the access, modification, download or deletion of their personal data, by sending their request to the data controller (to the address displayed in the legal information notice).

The data controller will then submit a ticket to the iAdvize support team via the Administration, in order to get all the information within 15 days of the request date.

In order to optimize the processing and follow-up of your requests, we suggest you to send us your deletion requests on a weekly basis.

Click on the avatar and go to Help then click on Go to the Help Center

Go to Submit a request

2. What information to send us? 

In order to facilitate the search, please send us any information that may help us to identify the visitor and his conversations.

Ideally, and if you have the possibility, you can send us a contact ID or conversation ID displayed on the conversation panel :

or accessible from le Conversations report :

If you do not have this information, you can send us the visitor's information at your disposal. For example, information that could have been recorded in the visitor's file (name, first name, email, telephone number, address...). 

Finally, do not hesitate also to communicate to us any element that would allow us to identify the conversations of this visitor. For example, an order number, a customer file number likely to be exchanged during a conversation.