When you log in to iAdvize, you land on the homepage of your iAdvize dashboard. This page is designed to provide you with an overview of your Copilot's performance and guide you in optimizing it.
This article introduces you to the key sections of this page and explains how to use them to get the most out of your Copilot.
1. Your Copilot performance
The first section of the page, titled "Your Copilot Performance," displays the key performance indicators (KPIs) of your Copilot over the last 7 days compared to the previous 7-day period.
Indicator | 💡 Definition | ⚙️ Calculation |
Conversion rate |
The percentage of conversations that led to a transaction. | Number of transactions/conversations closed |
Revenue |
The total turnover of visitors who had a conversation and completed a transaction during or after the conversation. | Sum of the amounts of transactions during or after a conversation |
Automation rate |
Percentage of conversations where your Copilot was able to provide a response to visitors |
|
CSAT |
Percentage of customers satisfied with conversations handled by your Copilot (rating given at the end of the conversation) |
((Number of ratings = 4 + Number of ratings = 5) / Total number of responses) * 100 |
2. Optimize our Copilot
In the "Optimize Your Copilot" section, you will receive suggestions to improve your Copilot's response rate.
For instance, if your response rate is low (60% is considered the minimum to achieve), it means your Copilot cannot address all your visitors' questions. Adjustments need to be made, which are almost always necessary during a project involving generative AI, especially in its early stages.
How to add knowledge?
- Review the visitor's question displayed under "Topic"
- Provide a clear and concise response to this question in the "Add Knowledge" field.
- Select the knowledge base where you want to add your response.
- Confirm by clicking "Add Knowledge.
Why it's important?