Reports

Pilot your activity & follow your performance

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Main reports

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Your iAdvize Homepage
Advanced reports - Sales opportunities
Reports - Overview
Reports - Conversations
Advanced reports - AI Shopping Assistant
Advanced reports - Insights
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Reports and indicators in detail

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Close conversation from admin
Action of "Release the conversation"
Changes in your Contacts reports
Definition of indicators
Contact vs Conversation: differences
Export my reports in .csv format
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FAQ & Troubleshooting

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What are the indicators of unanswered contact?
Why are there conversations on hold despite the presence of agents?
My data is inconsistent, outdated, and some conversations are missing from the report
I do not have access to the report or I cannot see all the data within the report
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