Do you have a question, a request, or a problem to report? Check our help center or contact our support team from your iAdvize help panel available directly in your administration.
The iAdvize help center offers:
- Direct access to our status page.
- Access to articles directly linked to the page you are viewing, as well as the help center containing articles about all the features we offer. It is enriched day by day.
- A search engine allowing you to quickly access the content of your choice.
- A tool to create and track your support tickets.
1. The Status page
You can at any time check the status and stability of our servers from the help center or, in detail, from the dedicated page. Here we explain how to access it and how to subscribe to receive notifications in case of incidents.
Access Status
Three ways to access it:
- Directly from this URL: http://status.iadvize.com
- From the help center :
- From the help panel in your administration:
Subscribe to status
We provide several proactive information channels to notify you at any time about the stability of our equipment and services, planned maintenance operations, and potential incidents.
By clicking on "Subscribe to Updates"
You can choose to be automatically informed:
by email *
by SMS
*You will then receive a confirmation email. Note: the email may land in your spam folder; in that case, please open it and click "this is not spam".
Unsubscribe
If you no longer wish to receive these notifications, click "Unsubscribe" at the bottom of the last email received. A confirmation will be requested.
Description of the different elements
| Administrator topics | Access to the Administration, Account Login, Browsing, etc. |
| Agent topics | Access to the discussion panel, canned responses, types of conversations, etc. |
| Website widgets | How the chat invitation is displayed on the visitor's side |
| Mobile app (for brand advocates) | Mobile application available on both Android and iOS |
| API | API Documentation |
| Message delivery in conversations | |
| Chat Service | Routing, XMPP, etc. |
| Call Service | Twilio |
| Video Service | Twilio |
| Messenger Conversation Service | Facebook services |
| Facebook Conversation Service | Facebook services |
| Whatsapp Conversation Service | Whatsapp services |
| Inner components | Internal components |
| Mirroring | Mirroring/cobrowsing components |
| Reporting | |
| Community livefeed | Livefeed |
| Call recording | |
| API Call | |
| Call meeting |
2. The knowledge base
Our help center, where you are currently, is accessible directly from the help panel. You also have access to articles tailored to the page you are on in your administration to help you find information more quickly.
3. The support
Didn’t find what you were looking for? Contact our support team by creating a support ticket.
3 options:
-
You can contact our support team directly from the help center (you must be logged in). You will then fill out a contact form:
- You can directly use our Copilot RobbAi from the help panel, which will reply to you. If needed, it can transfer the request our support team:
- You can contact our support team from the help panel by filling out a contact form:
View my requests
To view your created tickets and check their status, click on your avatar in the help center, then go to the “Requests” tab: