Desk

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Getting started

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Support Desk: supporting respondents with generative AI
Overview: the conversation panel, your conversation interface
The iAdvize mobile app (mobile desk)
Presence and availability management on the iAdvize conversation panel
Integrated Desk
Features on desktop conversation panel and mobile app
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Conversations

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Agents read summaries of conversations, add comments and tags at any time
Enable your respondents with new tools
Agents, follow your indicators, your closed or snoozed conversations
Send rich links preview
Close a conversation
Manage Chats in the desktop conversation panel
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Troubleshooting

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Agents report an issue regarding the order of exchanges with clients.
Activate the iAdvize visual warning on different browsers
Mirroring: technical constraints and troubleshooting
Conversation panel disconnections and slowness
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