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Copilot for Agents

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Copilot for Agent : supporting respondents with generative AI
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Getting started

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Presence and availability management on the iAdvize conversation panel
Overview: the conversation panel, your conversation interface
Integrated Desk
The mobile conversation panel
Log on the mobile App
Websocket: our real-time messages exchange protocol
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Details on the features

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Agents read summaries of conversations, add comments and tags at any time
Enable your respondents with new tools
Agents, follow your indicators, your closed or snoozed conversations
Use the Smart Answers
Send rich links preview
Block a visitor
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Manage your conversations by channel

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Manage Chats in the desktop conversation panel
Manage Calls in the desktop conversation panel
Manage Video in the desktop conversation panel
Manage Video conversations on the iAdvize mobile app
Manage conversations from third part messaging apps
How to manage conversations coming from the conversation queue
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FAQ & Troubleshouting

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Why is the agent not receiving any conversations, or why are they receiving more than the others?
The stateboxes do not appear on the left side of my console
The mirroring doesn't work on my panel
I can't log in to the iAdvize platform
Activate the iAdvize visual warning on different browsers
Functional scope: onsite & third part messaging apps unification
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