Settings

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Advanced settings

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Visitor Scoring - Give your visitors a rating based on their behaviour
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Users

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Setting

Create or edit a user account
User permissions and custom roles
Direct the conversations to a specific agent
Create and use the custom data
Choice of time zones

FAQ & troubleshooting

Agents report an issue regarding the order of exchanges with clients.
My agents are logged in to the platform but I don't see them on the supervision page
Login and Reset your password
How can I manually disconnect an agent who is still connected ?
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Consent

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Modifying privacy settings
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Privacy

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Consent management
Microsoft Azure OpenAI & iAdvize
The GDPR & iAdvize
iAdvize and cookies
Hide the confidential information of your visitors
Request the deletion of personal datas
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Contents library

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Create pre-recorded (canned) responses
Create pre-recorded offers
Create pre-recorded links
Managing response, link and offer categories
Create and manage the discussion types
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