Settings

Search

Users accounts

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Create and use the custom data

Discovering

Choose the right profile : the feature list by profile
Create or edit a user account

Setting

Manage the user accounts
Direct the conversations to a specific agent
Choice of time zones
Language available
Use the skills

Advanced settings

User permissions and custom roles

FAQ & troubleshooting

Agents report an issue regarding the order of exchanges with clients.
My agents are logged in to the platform but I don't see them on the supervision page
Reset your password
How can I manually disconnect an agent who is still connected ?
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Community Messaging

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Launch your selection
Confirm the application of a candidate
Manage the accounts of your community members
Gamification: working principle
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Contents library

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Create pre-recorded (canned) responses
Create pre-recorded offers
Create pre-recorded links
Managing response, link and offer categories
Create and manage the discussion types
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ibbü

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Select experts for your ibbü campaign
Interact with your brand community
Receive congratulations from visitors
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