Whether you want to log in to the iAdvize platform from the agent desk or the admin interface, here is the process to follow...
1. Log in to the platform
Log in to the iAdvize platform using this link: ha.iadvize.com/admin/login
If your admin address starts with sd.iadvize.com, use sd.iadvize.com/admin/login.
- Enter your email address, then click “Continue”
- Enter your password, then click “Log in”
1.1 I can't log in
- Check the platform status on status.iadvize.com.
- Type your password instead of pasting it.
- If you still cannot log in, reset your password.
1.2 The message “Access forbidden, you are not allowed to connect” is displayed
After you enter your credentials, the “Oh no!” page tells you that the platform denies access to your account.
- Contact your organization’s administrator so they can check your user account.
- If the message persists, contact iAdvize support with the email address you log in with: your login account is checked on the iAdvize side.
2. Reset your password
Prerequisite: this procedure only works with a valid email address for which you have access to incoming emails. If this is not the case, contact your organization’s administrator so your profile can be updated with an email address meeting these criteria.
Click on the “Forgot your password?” link in the login form.
Enter the email address associated with your iAdvize account, then click “Reset”
You will receive a security email at this same address.
This email contains a link to a form allowing you to set a new password.
The link in the email you received when your account was created works the same way. If it has expired, follow this procedure to receive a new one.
Note: The password must include at least 16 characters and contain at least 3 of these 4 character types: lowercase letter, uppercase letter, number and special character.
2.1 Password reset email not received
If you do not receive the password reset email, several factors may be involved. Here are some possible causes and checks to perform:
- Check your spam or junk mail folders: sometimes emails are automatically sent to these folders.
- Review your email filtering rules and adjust them if needed: strict filters may redirect or delete the email.
- Ask your organization’s IT team to allow the sender no-reply@iadvize.com.
- Temporary server unavailability: delays in outgoing or incoming email servers may slow down email delivery. It can help to wait a few minutes.
- The email address you use as your iAdvize login may be incorrect: ensure you are using a valid address with no typos.
- Inbox storage limits: if your inbox is full, it may not be able to receive new messages. Make sure you have enough available storage.
- Issues with the user account: your account may have restrictions or other issues preventing emails from being sent or received. Check with your organization’s technical support.