Users

• Create or edit a user account
• Choose the right profile : the feature list by profile
• User permissions and custom roles
• Direct the conversations to a specific agent
• Create and use the custom data

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• Agents report an issue regarding the order of exchanges with clients.
• My agents are logged in to the platform but I don't see them on the supervision page
• Login and Reset your password
• How can I manually disconnect an agent who is still connected ?