How can I manually disconnect an agent who is still connected ?

Is one of your agent still logged in ? You can disconnect him manually by clicking on his status in the list of users in the People > Management section of the administration : 


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Once disconnected, your advisor's console will automatically display this message : 

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NB : This feature does not work if the operator is connected to mobile applications.


If manual action does not work, you can as a last resort, open an iAdvize support request via the Help Center. To access it, follow the steps in this article.