The Compatibility Search feature allows your Assistant to guide visitors to compatible products by asking the right questions from the very beginning.
Result: fewer returns, greater satisfaction, and a smoother shopping experience.
How it works
Detection: the Assistant recognises a product search (e.g., “I’m looking for a charging cable compatible with my phone”).
Targeted questions: if needed, the Assistant asks questions to refine the request, for example the model (e.g., “Which phone model do you have?”).
Catalog search: the Assistant takes into account the compatible products set in your catalog to select those that match the visitor’s request.
Prerequisites
The Assistant relies on the compatibility information in your product catalog. Where it goes depends on your platform:
- Shopify: in a text metafield of the product (e.g., “Compatible with: iPhone 16, iPhone 16 Pro”).
- PrestaShop: in a product feature (e.g., feature “Compatible with”, value “iPhone 16, iPhone 16 Pro”).
-
Google Shopping feed: in a
product_detailtag. - CSV file: in a column mapped with the compatiblewith field.
For a CSV file:
- The column name is free. The names compatiblewith, compatibility and productcompatibility are recognised automatically on import.
- The column contains the name of the compatible products, as free text (e.g., iPhone 16 Pro). Separate several values with commas, semicolons or vertical bars (|). A value that contains one of these characters is split into several values.