We’re launching a new immersive shopping experience: your AI Shopping Assistant is no longer confined to a floating chatbox — it’s now embedded directly into your website, immersive, and ready to assist visitors from the moment they arrive.
The Assistant becomes a seamless part of your site — not an overlay. It provides more space for conversations, makes product discovery more visual and intuitive, and blends perfectly into the browsing experience.
This is not a chatbot. It’s a feature. It’s your best digital sales agent.
Shopper experience
On desktop
On mobile
What changes with the Shopping Panel?
| Chatbox | Shopping Panel |
|---|---|
| Small, bottom-right chat bubble | Full-width panel anchored to the right or left |
| Passive, needs to be opened | Actively shows and hides through different UI states |
| No E-commerce features | Quick "Add-to-cart" feature built in the UI |
| Feels external to the site | Fully embedded in the shopping journey |
If you went through a manual onboarding, you can enable it manually. To learn how, read this article: Add-to-Cart from a conversation with your Assistant.
Customization
Go to the Shopping Assistant tab > Assistant Builder and edit your Assistant. You can customize several elements of your Shopping Panel:
- Assistant name displayed in your iAdvize interface
- Header text: displayed to your visitors
- Tone of voice: neutral, professional, friendly
- Position: left or right
- Colors: Primary color applies to the visitor messages background, the header and the minimised version of the button; Secondary color applies to the send button, quick replies and visitor links
- Font
- Knowledges
- Messages: Welcome and Follow-up refer to the first messages your Assistant displays to start the conversation, closing message if the transfer fails.
- Custom behaviours
The following elements are not customizable : avatar, badge icon
FAQ
- Can the logo be customized?
Not yet, but this option is planned in the product roadmap. You will soon be able to customize the logo so that it reflects your brand identity.
- Are quick replies available or configurable?
No, quick replies are not configurable at this time. They are integrated by default to ensure a smooth and consistent experience for visitors.
- How does the minimized view work?
When the visitor scrolls the page or clicks outside the Shopping Panel, it automatically minimizes into a floating bubble.
- Is the “Add to Cart” button available automatically?
For Shopify sites, it is automatically enabled.
For other e-commerce platforms, this integration requires a quick development to ensure compatibility. Learn more
- Can we use our website’s font?
Yes, the font from your website can be applied to maintain visual consistency with your brand identity.
- Can this increase conversation volume (engagement)?
No. This display appears after the visitor clicks on your notification, so it does not affect the initial engagement rate or the overall conversation volume.
- Is the display the same when an agent takes over?
Yes. The display remains consistent throughout the experience: the Shopping Panel completely replaces the classic chatbox, including when a human agent takes over.