1. Data feed description
Récupérez les informations directement depuis la base de connaissances MayDay, qu’il s’agisse d’articles ou de diagnostics sous forme d’arbre de décision.
Cette méthode utilise l’IA pour générer des paires question/réponse, en intégrant le contexte de chaque article dans les contenus créés, afin d'assurer une précision et une pertinence optimales.
By default, the update runs daily at 03:00, in your account's time zone.
You can customize the update frequency from your knowledge sources:
- Select the desired frequency: Daily or Weekly
- Set the update time and the time zone.
- Click Save at the top right of the screen.
2. Assistance in creating the knowledge source
Specify the name of the knowledge source for optimal management.
Mayday is a SaaS solution where the access URL is unique for all clients. To enable iAdvize to connect to your Mayday knowledge base, enter your Client Id and Client Secret in the Mayday API authentication section. Contact your Mayday Account Manager to obtain them. You can refer to the official documentation for more details on authentication: Mayday Public API - Authentication
Knowledge bases in Mayday are identified by a Knowledge ID. Multiple IDs can be added by clicking on "Add a knowledge." These Knowledge IDs can be retrieved from the "Desk" section in the Mayday interface.
3. Error management
A specific client_id / client_secret pair is required to use the Mayday API.
Mayday has confirmed that each client must contact their Mayday account manager to retrieve this authentication information.