Configuring your Assistant is essential to aligning its appearance, tone, and behavior with your brand while ensuring a smooth and efficient user experience. This comprehensive guide walks you through the process step by step, helping you customize your Assistant using the Assistant Builder.
To access this interface, go to Shopping Assistant > Assistant Builder > Create
1. Customize your Assistant's style
Your Assistant's style plays a key role in its effectiveness. By defining a clear and consistent identity, you strengthen visitor trust while showcasing your brand's principles and image.
- Assistant name (visible by you, on your back office)
- Header text (visible by your shoppers, on your website)
- Tone of voice
- Position
- Colors
- Font
2. Define your Assistant's Knowledge
Once your Knowledge are configured, select the information sources your Assistant will use to respond to visitors.
To learn more about configuring Knowledges, check out this article.
Knowledge base is an essential component for optimizing your Assistant's performance by providing it with accurate and useful information. To effectively configure these information sources, iAdvize offers various ingestion methods tailored to your specific needs.
3. Custom Behaviors
Custom Behaviors allow you to finely adjust your Assistant to your brand’s specific needs by designing tailor-made use cases. While the Assistant efficiently handles general shopper inquiries, certain situations require personalized responses, such as processing specific requests or transferring to a human agent for sensitive topics. This feature gives you the flexibility to configure your Assistant for more precise and adapted interactions.
Discover the best practices here