We’re launching a new immersive shopping experience: your Copilot for Shoppers is no longer confined to a floating chatbox — it’s now embedded directly into your website, immersive, and ready to assist visitors from the moment they arrive.
The Copilot becomes a seamless part of your site — not an overlay. It provides more space for conversations, makes product discovery more visual and intuitive, and blends perfectly into the browsing experience.
This is not a chatbot. It’s a feature. It’s your best digital sales agent.
Shopper experience
On desktop
On mobile
What changes with the Copilot Panel?
| Chatbox | Copilot Panel |
|---|---|
| Small, bottom-right chat bubble | Full-width panel anchored to the right |
| Passive, needs to be opened | Actively shows and hides through different UI states |
| No E-commerce features | Quick "Add-to-cart" feature built in the UI |
| Feels external to the site | Fully embedded in the shopping journey |
If you went through a manual onboarding, you can enable it manually. To learn how, read this article: Add-to-Cart from a conversation with Copilot.
Personnalisation
Go to the AI Copilot tab > Copilot for Shoppers and edit your Copilot. You can customize several elements of your Copilot Panel:
- Copilot name displayed in your iAdvize interface
- Tone of voice
- Position: left or right
-
Colors:
- Primary color applies to visitor messages
- Secondary color applies to the border of the Copilot-generated suggestions
- Font
- Welcome and follow-up messages
The following elements are not customizable:
- Avatar
- Name displayed to visitors
- Badge icon
FAQ
How to activate the Copilot Panel?You will be informed quickly!
Can I change the Copilot Panel header or layout?Not yet. Some design customization will be available in a future version.