iAdvize now offers you the opportunity to improve your visitors' conversational experience with a new chat box that meets the current design codes of the messaging apps you and your customers use.
This article aims at providing you with a clear overview of this first version functional scope.
1. Chat box format
- This new chat box is responsive, optimising it for any display resolutions, on any devices, especially smartphones where the chat box is in full screen.
- We have created a new chat button in bubble format when the chatbox is minimised.
- We display the number of new agent messages using a dot.
- The display of the conversation's start date
- The display of rich contents (images, attached files, links, ...)
- We display the history of past conversations and of the conversation in progress.
- Messages informing you of the beginning and end of the conversation disappear.
- The text input field is now automatically extended as you write your message.
- When sending messages, you have access to an emoji panel.
- The settings panel is available from the area at the top of the chat box.
- You have fields to fill in visitors' e-mail addresses and allow them:
- to receive the conversation history via email
- You have access to GDPR information.
- You can hide the history of active and past conversations.
- The new chat box is accessible to all users, including disabled persons, regardless of the device used (mobile phones, tablets, etc.) or conditions of use (noise level, lighting, etc.).
- Requirements met by the Messenger to be compliant with AA level of WCAG 2.1 Standard:
- Comply with minimum contrast ratio (builders allow to choose the color, the Brand is responsible to choose colors with a minimum contrast ratio)
- Anything that appears, disappears, or changes in the notification button & chatbox, has to be announced by the screen reader
- Any error, alert or information message that appears as a result of a user action should be announced by the screenreader
- Users should be able to navigate the entire chatbox using the keyboard
- Users should be able to reduce the chatbox with escape key
- No duplicated IDs
- HTML should be structured properly and follow a logical order (based on the entire website)