The presentation statistics allow you to know the period during which iAdvize is available on your site and the presence time of your agents.
1. Access the presence report
To access the presence report, go to "Reports" > "Team activity" then choose "Presence"
2. Consult the presentation data
The page you get consists of 4 elements :
(1) The filter selection:
Filter data based on results desired. You can apply a filter by channel, project, type of view (agent, group, skill) and date.
(2) The indicators
You will find the list of indicators in this report and what they correspond to in the article definition of indicators.
(3) The graphics
They show the evolution of indicators as well as the percentage distribution according to the selected view (agent, skill, etc.)
(4) The data table
It presents detailed numerical tabular data. You can check the details of each line by clicking on the "pen" icon or exporting the table in CSV format using this symbol .
Here are some related articles which we would encourage you to read too: Consult the occupancy data