1. Data flow description
Provide the URL of your Zendesk knowledge base to automatically generate a knowledge source based on its content.
Our solution uses AI to analyze and interpret your articles, extracting both text and images. These elements are transformed into individual records of topics and content, perfectly formatted for use by our Copilots.
The information is regularly updated to reflect any changes made to your Zendesk knowledge base.
A daily update is scheduled at 3:00 AM GMT, automatically integrating any new content or changes made since the last synchronization.
2. Assistance with creating the knowledge source
To configure your knowledge source, start by specifying its name for clear identification.
Then, enter the URL of your Zendesk knowledge base, ensuring it is publicly accessible from the internet.
If access to this URL requires authentication, you can provide the necessary credentials in the headers to ensure a secure connection.
3. Error handling
The URL must match the client’s Zendesk subdomain.
If the file is not publicly accessible, use the headers to provide the necessary authentication information.