This guide walks you through setting up order tracking with Prestashop. You retrieve your Prestashop version, generate an API key, and install the iAdvize plugin that enables your AI Assistant to automatically respond to customer order tracking requests.

Using this plugin is subject to certain conditions. Please contact your main contact at iAdvize for more information before installing it.

Context and how it works

The Prestashop - order tracking plugin enables your iAdvize AI Shopping Assistant to provide visitors with accurate information about their orders and shipments.

Typical journey:

A customer requests information about their order
The AI Assistant asks for their order number and/or email
The plugin queries the Prestashop API
The AI Assistant displays the order status and product details

To function, this plugin queries your Prestashop store's API to retrieve order information and display it during the conversation.

⚠️ Limitation: Unlike other platforms, Prestashop does not provide the number of packages associated with an order or their respective statuses. The plugin only displays the overall order status and ordered products.

Prerequisites

To install the plugin, iAdvize will ask you to provide the following information:

Your Prestashop instance version : 1.x, 8.x, or 9.x and later
Example: you're using version 1.7, select "Prestashop 1.x" from the dropdown menu.
Base URL to access your Prestashop API : your domain name followed by /api
Example: https://mywebsite.com/api
Prestashop API key : key generated from your admin panel

The following instructions explain how to retrieve this information.

Retrieve your Prestashop instance version

Log in to your Prestashop admin panel
On the home screen, check the version number displayed in the top left

In this example, the displayed version is 8.2.3. Therefore, select "Prestashop 8.x" when installing the plugin.

Retrieve your API base URL

Still from the home screen of your Prestashop admin panel, you'll find your instance URL displayed in the address bar
Complete this URL by adding /api at the end of the URL

If your Prestashop URL is https://i-advize-dev-store.mypresta.shop, your API base URL will be https://i-advize-dev-store.mypresta.shop/api

Create and retrieve your Prestashop API key

Still in your Prestashop admin panel

Access the Webservice settings

In the left menu, click on Settings
Click on Advanced Parameters
Click on Webservice

Enable the Webservice

Check the Enable Prestashop's webservice box
Click on Add a new webservice key

Create your API key

Generate a new key by clicking the Generate button

⚠️ Important: This API key will need to be pasted into the plugin installation settings from the iAdvize admin panel.

Add a description, for example:
"Allows the iAdvize Shopping Assistant to query the Prestashop API to retrieve and display order information in a conversation."
Enable the key by checking the corresponding box
Click on "View (GET)" to enable read permissions on all API resources
Click on Save to generate your new API key

Copy this API key immediately to a temporary file — you'll need it to install the plugin in iAdvize.

Install the plugin in iAdvize

You now have all the necessary information:

Prestashop version
API base URL
API key

Go to Settings > Integrations > Apps
Search for Prestashop - order tracking
Click on Discover
In the Authentication section, enter:
- Prestashop version : select the corresponding version (1.x, 8.x, or 9.x)
- API base URL : your complete URL (example: https://mywebsite.com/api)
- Prestashop API key : paste the key generated previously
Click Next until installation is complete

Once this step is complete, contact your usual iAdvize contact to continue deploying the use case.