Help Center

Explore our knowledge base
article

Bot builder Alpha

Configure bot scenarios and create chatbots to integrate them to your targeting strategy like any other agent.
iAdvize messenger must be activated in your administration.


1. What are the core features available ?

A new "Automation" section in the iAdvize admin allow you to easily configure bot scenarios with :

  • Unlimited number of multiple choices
  • Configure transfert for each choice
  • Easy to re-order multiple choices
  • Detect the visitor intent by asking an open question
  • Configure each intent actions (transfert, continu bot scenario…)
      • Text message card (Rich message)
      • Multiple choices card
      • NLU question card (Natural Language Understanding)

NB : A routing group is automatically created when saving for the first time the Bot.


2. How it works in detail

To create a new bot click on Automation > Bot builder > Create a bot

new-chatbot-builder-01-EN.png


3 sections are available to configure your bot : Identity, Scenario and Versions.


2.1 Configure the Identity of your Bot

  • Name and Displayed name are mandatory
  • Add an avatar that must not exceed 500ko
  • Choose the language of the bot
  • Number of simultaneous conversations limitation is 100

new-chatbot-builder-identity-02-EN.png

 

2.2 Configure the scenario of your bot

new-chatbot-builder-scenario-03.1-EN.png


A. Select your type of message

new-chatbot-builder-scenario-03.2-EN.png

  • Rich Message card creation : Send a message without waiting for an answer in return. It can be text or more visual content.
⚠ Rich contents* will be available by the end of 2020.

(*including attached videos, images, carousel)
  • Next step : 3 options are purpose after each Message
    • Continue to step
    • Transfert (to another bot or group of agent)
    • End conversation

 

new-chatbot-builder-scenario-03.3-EN.png

 

  • Multiple choices question : Ask a question where the user will be able to choose between different options.
    • Add the question
    • Configure your multiple choices and actions
    • Add choices with button “+ Add a choice”
    • You can delete a choice with the trash icon

new-chatbot-builder-scenario-03.4-EN.png

  • NLU Question : Ask a question and detect the user intent.
    • Add an open question
    • Configure your intents and actions
    • Define a fallback action. This is triggered if the visitor’s answer is not understood by the bot

new-chatbot-builder-scenario-03.5-EN.png


You can edit a card by clicking on new-chatbot-builder-editcard-05-EN.png, on the top right side on the card.

You will be able to rename the card, move up or move down, duplicate it or delete it.

new-chatbot-builder-editcard-05.1-EN.png

 

B. Verify that you don’t have configuration errors 

Check the error panel on the top right side.

new-chatbot-builder-errors-04-EN.png


If you have errors display, you can solve them by clicking on each errors

Then, save your bot by using the Save button.


C. Manage your Bots

When your bot is created, it will be displayed on the list.

new-chatbot-builder-editbot-06-EN.png

  • You can edit a Bot by clicking on the name or the pencil button
  • Delete a bot
  • Activate or deactivate a bot by clicking on the button on the left
⚠ When a bot is deactivate, targeting rules which are using this bot will not be able to display a notification (not eligible in the targeting strategy)