iAdvize's Augmented Intelligence allows our intelligent bots to detect your visitors' intents (also known as NLU, Natural Language Understanding). The intent manager is the interface you'll use to monitor your bot's AI. 

The current article focuses on this interface, but our best practices article on augmented intelligence will also help a lot!

 

1. Manage and create your AI Intent detection

To manage your AI Intents detection :

• Go to the new section in the Automation section, then "Intent Manager"
• Select the right domain for your language

To create new Intent, click on the button "See More", then "Create" on the top right.

• Add a name
• Add expressions to train your Intent
• The best practice is to add around 20/25 training expressions
• Save your intent

2. Review and create intents based on visitors expressions detected by our AI*

• Create a new Intent based on suggested expressions
  • Review proposed expressions one by one or use the button “validate all expression” to add them all
  • Save your intent
  • Review suggested intentions based on expressions suggested by AI
  • Add them to an existing intention or create a new one

3. Review and create intents based on expression selected by Humain*

• Expressions to review
  • You can receive a group of visitors expressions that have been reviewed by the “Collaborative Training”
  • Click on review to check and transform these expressions into a real visitor Intent
  • If you don’t want to use it, just Discard

• Ready to use intents section
  • In this section, you will find all intents activated and ready to be detected in a Bot scenario using the card “Intent detection question”. To know more, please read the bot builder article.

4. Test an Expression and AI detection

Do you wish to test that an intention is well detected in a visitor's request?

• Go to the button “Test an Expression”
• Add your expression

• The result of the test will give you the Intent detected with the higher score

5. Edit/delete an existing intention

Below you will find the list of already validated intentions. These may be edited or deleted at any time.

6. Import & export intents

Importing and exporting intents allows you to optimise your intents from your favourite spreadsheet program. When creating your first intents or optimising existing ones, you can work on them in a CSV file and then easily import them to your intents manager. Alternatively, you can export your existing intents in a CSV file to make it easier to add relevant expressions.

6.1 Pre-requisites for the CSV file

Please note the following pre-requisites for the CSV file before making an import:

• The CSV file needs to be lower than 50Mo
• The CSV file has to be with a comma separator
• The use of a semicolon (;) character is forbidden
• The file can’t have empty lines
• The file can’t be empty
• An intent can have a maximum of 2000 expressions (applies in total)
• An expression can have a maximum of 768 characters (applies in total)
• Intent can’t be empty without expressions
• A line can’t miss an intent name

When a CSV file is imported, it will add new intents if the intent doesn’t exist already. It is based on the name of the intent.

The cheat sheet below includes a recap of the main features of the intent manager: