You need to install iAdvize chat on your mobile app? This article will guide you step by step through the implementation of the mobile SDK V2.

• Before you begin implementation on your end, make sure with your CSM that the Mobile SDK v2 functionality is enabled for branding
• Also, make sure to review the Mobile SDK v2 technical documentation with your development team before you start your exchanges: https://developers.iadvize.com/documentation/mobile-sdk
• As well as all the SDK articles available here in this knowledge base
• We are at your disposal in case of questions during this preparation phase

Once these steps are validated, you are ready to start the implementation!

• Profile: administrator and developer
• The version of your app:
• iOS: minimum iOS 12
• Android: minimum API 21

3. Engage your visitors from the Mobile SDK

• To create your campaign and mobile engagement rule
• Then, name it and choose Inbound as a type of strategy

• Select Mobile App as an entry point to engage your audience

• Create a targeting rule by clicking on Add and name it

Save the targeting rule ID (framed in red below) as the developer will need it to integrate these rules of engagement within the Mobile SDK v2.

From the version 2.5 and onward the SDK supports video conversations, the targeting rule creation process is the same but you will also need to note for which type of conversation channel the rule will be used (chat or video) as it will be needed for the integrator to trigger it.

In the case of a video targeting rule, you will need to ensure that the correponding respondents are setup to answer video conversations.

4. Activate the Mobile SDK push notifications

In order to receive notifications related to SDK iAdvize conversations in your mobile application, you must generate the JSON FCM key and configure certain push notification information on the iAdvize administration site.

4.1. Generating the JSON FCM key

First, open the Firebase console.

Then go to the project settings and navigate to the Cloud Messaging tab:

 

In Firebase Cloud Messaging API (V1), click on the link Manage service accounts, which redirects to the Google Cloud Console:

 

Select the appropriate service account by clicking on the link:

 

Finally, go to the Keys tab, then Add a key and finally Create a key. Select the JSON key type:

 

The key will be downloaded automatically.

 

4.2. Upload the key information to the iAdvize administration

Go to Engagement > Settings and select Mobile App channel in the dropdown list

You can then provide push notifications information for iOS and/or Android.

iOS

On iOS you will have to provide a certificate and private key pair. Starting with a .p12 file you can run this terminal command: openssl pkcs12 -in AppProductionPushCertificate.p12 -out Cert.pem -nodes -clcerts then you can run: cat Cert.pem Copy/paste certificate and private key (including their separators -----BEGIN----- / -----END-----) in the form as printed in the terminal.

 

Android

In the Android section, you must fill in the text field with the JSON content downloaded in the previous step. Remember to save. To update the configuration file of the Android application, follow these steps: Open the Firebase console Go to Project Settings Go to the General tab In the App section, select the appropriate mobile application Click the google-services.json button to download it This new file must replace the one already present in your application.

⚠️ It won't be possible to start a conversation is this setting is not fulfilled.

5. Activate the satisfaction survey at the end of the conversation

You can measure your customers' satisfaction (CSAT: Customer Satisfaction), their capacity to recommend you to their friends (NPS: Net Promoter Score) and give them the possibility to leave a comment at the end of the conversation. 

Go to the admin in the Engagement > Settings > Chat > Satisfaction Survey section and check the box "Send the customer a satisfaction survey".

More information on how this satisfaction questionnaire works in this dedicated article.

6. Find your project identifier

As an iAdvize customer you will be assigned to one or more projects on the iAdvize Administration website. A project contain specific configurations for a website and/or your mobile application. Each project is identified by a unique ID that you can find on the iAdvize Administration website.

First select your project using the dropdown list:

Then the project identifier can be found in the URL, here framed in red :

Save that project id, the developer will need it for the SDK integration.

7. Start integrating the Mobile SDK into your apps

Once you have completed these steps, the developer can start integrating the iAdvize SDK into your apps. Don’t forget to provide him/her with:

• the project identifier 
• all the relevant targeting rule identifiers
• the integration guide: https://developers.iadvize.com/documentation/mobile-sdk