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Install the iAdvize chat on your mobile app - Mobile SDK V2 [Open beta]

The in-app Messaging feature of iAdvize Messenger allows you to converse with the users of your mobile apps (iOS &Android) through the mobile SDK V2. Your visitors can reach you even when your teams are unavailable and are immediately notified on their phones as soon as they get an answer.

1. Upstream work

  • Before you begin implementation on your end, make sure with your CSM that the Mobile SDK V2 functionality is enabled for branding
  • Also, make sure to review the SDK V2 technical documentation with your development team before you start your exchanges: iOS and Android
  • As well as all the SDK V2 articles available here in this knowledge base
  • We are at your disposal in case of questions during this preparation phase

Once these steps are validated, you are ready to start the implementation!

 

2. Prerequisites 

  • Profile: administrator and developer
  • The version of your app:
    • iOS: minimum iOS 12
    • Android: minimum API 19

3. Activate the mobile SDK

Go to the following page Engagement > Settings > select the "Mobile app"  channel 

  • Then, click on the Add certificate” button


    • To configure an iOS app, add:
      • the Apple push certificate of your app, certificate which allows a third party (i.e. iAdvize) to send push notifications on your mobile app via the “Apple Push Notification Service” server (APNS)
      • the private key associated with the previous push certificate


    • To configure an Android app, add:
      • the Google API key (API key which allows a third party (i.e. iAdvize) to send push notifications on your mobile app via the “Google Cloud Messaging” server (GCM).


4. Engage your visitors from the mobile SDK

Go to the "Engagement" section > Campaigns

  • To create your campaign and mobile engagement rule




The developer will then need the campaign ID (highlighted here in blue) to integrate these rules of engagement within the V2 SDK.



NB: You will then have to route your conversation to the right respondents.