Reset your password

You need to connect to the iAdvize platform, either on the conversation panel and/or on the administration. Here are the steps to follow...

1. Log in to the right iAdvize plateforme

First of all, please check that you are on the right connection platform.

Indeed, there are 2 of them according to your customer account (if in doubt, try one or the other) :

The Standard platform :

Or the High Availability Platform :

  • Fill in your login email address
  • Then your password*



⚠️ For security reasons, the connection will be blocked after 5 unsuccessful attempts for 15 minutes. You will have to try again after the 15 minutes have elapsed.


2. Reset your password

Please check that you are on the right connection platform (cf 1.).

Then click on "Forgot password".


Please enter login e-mail address associated to your account. 

You will then receive an e-mail with a link to reset your password.


NB : The password must be at least 10 characters long and must contain 1 lowercase character, 1 uppercase character, 1 number and 1 special character without whitespaces