Whether you want to log in to the iAdvize platform from the agent desk or the admin interface, here is the process to follow...

1. Log in to the platform

Log in to the iAdvize platform using this link: ha.iadvize.com/admin/login
 

• Enter your email address, then click “Continue”
• Enter your password, then click “Log in”

2. Reset your password

Prerequisite: this procedure only works with a valid email address for which you have access to incoming emails. If this is not the case, contact your organization’s administrator so your profile can be updated with an email address meeting these criteria.

Click on the “Forgot your password?” link in the login form.

Enter the email address associated with your iAdvize account, then click “Reset”

You will receive a security email at this same address.
This email contains a link to a form allowing you to set a new password.

2.1 Password reset email not received

If you do not receive the password reset email, several factors may be involved. Here are some possible causes and checks to perform:

• Check your spam or junk mail folders: sometimes emails are automatically sent to these folders.
• Review your email filtering rules and adjust them if needed: strict filters may redirect or delete the email.
• Check with your organization’s support team that the iAdvize mail server is properly authorized by your organization.
• Temporary server unavailability: delays in outgoing or incoming email servers may slow down email delivery. It can help to wait a few minutes.
• The email address you use as your iAdvize login may be incorrect: ensure you are using a valid address with no typos.
• Inbox storage limits: if your inbox is full, it may not be able to receive new messages. Make sure you have enough available storage.
• Issues with the user account: your account may have restrictions or other issues preventing emails from being sent or received. Check with your organization’s technical support.