Reset your password

You need to connect to the iAdvize platform, either on the conversation panel or on the administration. Here are the steps to follow...

1. Log in to iAdvize platform

Log in to the iAdvize platform here: ha.iadvize.com/admin/login


On the first screen, enter your login email address, then click on "Login".
On the second screen, enter your password, then click on "Login".

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⚠️ After 10 unsuccessful attempts, you'll need to carry out the password reset procedure described in the following paragraph.

 


2. Reset your password

Prerequisite: this procedure can only work with a valid email address for which you have access to incoming emails. If this is not the case, please contact your organization's administrator to have your profile updated with an email address that meets these criteria.


Click on the "Forgot your password?" link in the login form.

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Enter the email address used as login, then "Reset".

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From the same address, you will receive a security email.
This email will contain a link to a form enabling you to enter a new password:

Login4.png

NB: The password must be at least 10 characters long and contain 1 lowercase letter, 1 uppercase letter, 1 number and 1 special character with no spaces.