You need to connect to the iAdvize platform, either on the conversation panel or on the administration. Here are the steps to follow...

1. Log in to iAdvize platform

Log in to the iAdvize platform here: ha.iadvize.com/admin/login

On the first screen, enter your login email address, then click on "Login".
On the second screen, enter your password, then click on "Login".

⚠️ After 10 unsuccessful attempts, you'll need to carry out the password reset procedure described in the following paragraph.

2. Reset your password

Prerequisite: this procedure can only work with a valid email address for which you have access to incoming emails. If this is not the case, please contact your organization's administrator to have your profile updated with an email address that meets these criteria.

Click on the "Forgot your password?" link in the login form.

Enter the email address used as login, then "Reset".

From the same address, you will receive a security email.

This email will contain a link to a form enabling you to enter a new password.

2.1 Reset mail not received

If you don't receive your password renewal email, several factors may be at play. Here are some possible causes and steps to check:

• Check spam or junk mail folders: sometimes emails can be automatically directed to spam or junk mail folders.
• Check your email filtering rules and adjust them if necessary: if you have strict filtering rules configured on your inbox, the email may have been redirected to another folder or deleted.
• Check with your organization's support department that the iAdvize mail server is authorized by your organization.
• Temporary unavailability of servers: delays in mail servers, both on the sending and receiving sides, can delay the arrival of emails. It may be useful to wait a few minutes.
• The email address you are using as a login on iAdvize is incorrect: make sure you are using a valid email address or that it does not contain any errors.
• Inbox limits: if your inbox is full, it may not be able to receive new messages. Make sure you have enough space to receive new e-mails.
• Problems with user account: your account may have restrictions or problems that prevent you from sending or receiving emails. Check with your organization's technical support.