For your Assitant to respond autonomously to your visitors' questions, it requires a structured knowledge base. This product knowledge is provided through a product feed, which allows the Assistant to be supplied with accurate and up-to-date information.
Shopping Feed provides an iAdvize template that you can use to generate your product feed in the format expected by the iAdvize Assistant.
From your Shopping Feed interface, go to Platforms > All platforms
Search for "iAdvize" > Click on "Connect"
Go to the Field Mapping tab and match the fields expected by iAdvize with those in your Shopping Feed catalog.
It is essential that certain key information is included in your feed for your Copilot to function optimally: product ID (id), title, description, product page link, image, and price.
If you wish to add other custom fields, please contact your iAdvize CSM.
Once your mapping is complete, you can go to the Settings tab and copy your URL.
Go to your iAdvize platform: Shopping Assistant > Knowledge
Click on Add, select the source type "Products", and choose the knowledge base under which to group the new source.
Select CSV File
Give it a name and a product identifier (custom field, ideally product_id):
Click on Import file > Choose URL > Paste your Shopping Feed URL > Start import.
Click on Confirm and your catalog is ready to be used by your Assistant!
To do so, you can activate the source: