For the iAdvize Copilot to respond autonomously to your visitors' questions, it requires a structured knowledge base. This product knowledge is provided through a product feed, which allows the Copilot to be supplied with accurate and up-to-date information.
Lengow provides an iAdvize template that you can use to generate your product feed in the format expected by the iAdvize Copilot.
From your Lengow interface, go to Apps and search for "iAdvize"
Select your product catalog and click on Next at the bottom right
Map your product fields
It is essential that certain key information is included in your feed for your Copilot to function optimally: product ID (id), title, description, product page link, image, and price.
If you wish to add other custom fields, please contact your Lengow CSM.
You can create exclusions if you want to include only specific categories or product types. Once your mapping is complete, your Lengow URL will be provided. Copy it to paste it later into your iAdvize platform.
You can find your Lengow URL under: NetAmplify > Channels > iAdvize > Configuration > The URL is located at the bottom of the page
Go to your iAdvize platform: AI Copilot > AI Knowledge
Click on Add, select the source type "Products", and choose the knowledge base under which to group the new source
Select CSV File
Give it a name and a product identifier (custom field, ideally product_id):
Click on Import file > Choose URL > Paste your Lengow URL > Start import
Click on Import file > Choose URL > Paste your Lengow URL > Start import.