🇪🇺 Regulation and Privacy in Europe

In Europe, regulations impose strict rules regarding the collection of user consent. To comply with GDPR, iAdvize must be declared in your Consent Management Platform (CMP).You can learn more on the official CNIL website.
 

Before launching your Assistant, make sure you have configured one of the two options below:

 

If you would like to learn more, you can refer to the articles GDPR and iAdvize and iAdvize and cookies which provide additional technical details.

1. Recommended Method: Coordinated Management

This method allows you to always display iAdvize to your visitors in full compliance, even if cookies are refused through your CMP.

⚙️ 3-Step Configuration

1. In your CMP:

• Configure consent management for iAdvize and note your vendor ID
• Add iAdvize to the list of vendors
   

Didomi

• Go to Vendors > Add a vendor
• Search for "iAdvize" in the IAB catalogue or create a custom vendor
• Copy the generated vendor ID
• 🔗 Didomi Guide

OneTrust

• Go to Cookie Consent > Vendor
• Click on Add a general vendor
• Fill in the fields (name: "iAdvize"), select the relevant sites, regions and categories
• Copy the generated vendor ID
• 🔗 OneTrust Guide

TrustCommander

• Go to TRUST > Categories & Tags > MANAGE VENDORS tab
• Enable the IAB option in TRUST > Options if not already done
• Click on ADD IAB TCF 2.0 VENDORS and search for iAdvize in the list
• Select iAdvize and confirm the addition
• Copy the generated vendor ID
• 🔗 Trust Commander Guide

Axeptio

• Adding a custom vendor requires going through their support: contact Axeptio support at help@axeptio.eu or your Customer Success Officer to retrieve the vendor-id
• If iAdvize is already in the IAB TCF 2.0 catalogue, it can be found directly in the list.
• 🔗 Axeptio Guide

2. In iAdvize:

• Go to Settings > Integration > Apps.
• Select your CMP from the list and install it

• Enter the vendor ID.

3. Enable legal consent in Settings > Consent Management > Privacy
This request is useful if your visitors refuse cookies from your CMP when arriving on the site. A consent prompt will then appear in the Shopping Panel, and cookies will be set after consent.
 

Here is the experience of a visitor who refused cookies in your CMP upon arriving on your site and wants to start a conversation with your Assistant:  
 

If you want to cutomize the consent request message, you can go to Settings > Consent Management > Privacy > Display of Legal Information.

Then, edit it in the desired language.

You can edit the message under this section :

2. Alternative Method: Centralized Management via Your CMP

This method means that your CMP manages consent without interaction with iAdvize.

Consequence: iAdvize will not be displayed if the user refuses cookies from your CMP.

 

⚙️ Configuration

Add iAdvize to your vendor list in your CMP

Didomi

• Go to Vendors > Add a vendor
• Search for "iAdvize" in the IAB catalogue or create a custom vendor
• 🔗 Didomi Guide

OneTrust

• Go to Cookie Consent > Vendor
• Click on Add a general vendor
• Fill in the fields (name: "iAdvize"), select the relevant sites, regions and categories
• 🔗 OneTrust Guide

TrustCommander

• Go to TRUST > Categories & Tags > MANAGE VENDORS tab
• Enable the IAB option in TRUST > Options if not already done
• Click on ADD IAB TCF 2.0 VENDORS and search for iAdvize in the list
• Select iAdvize and confirm the addition
• 🔗 Trust Commander Guide

Axeptio

• Adding a custom vendor requires going through their support: contact Axeptio support at help@axeptio.eu or your Customer Success Officer
• If iAdvize is already in the IAB TCF 2.0 catalogue, it can be found directly in the list.
• 🔗 Axeptio Guide

🇺🇸 Regulation and Privacy Outside Europe

In the United States, some states—such as California—require companies to clearly inform users about the collection and use of their personal data.