Here is the lists of fields that are generated with the iAdvize Visitor and Conversation objects:

Visitor object

Field	Description
Visitor number	Salesforce unique visitor ID
Email	visitor email*
Phone number	visitor phone number*
First name	visitor first name*
Last name	visitor last name*
Address	visitor address*
Postal code	visitor postal code*
City	visitor city*
Country	visitor country*
Visitor ID	iAdvize visitor ID
External ID	iAdvize visitor external ID if available / provided
Unique ID	iAdvize VUID (randomly generated and stored in the browser local storage)

* if available on iAdvize

Conversation object

Field	Description
Conversation Number	Salesforce conversation unique ID
Transcript	transcript of the conversation
Type of conversation	iAdvize conversation type ID (the conversation type is selected by the agent at the end of the conversation)
Channel	channel of the conversation
Date and hours of the conversation	conversation start date and time (first message from visitor)
End of the conversation	conversation end date and time (closing by either a bot or an agent)
Duration of the conversation	conversation duration (time lapse between conversation start and end)
Visitor	link to the iAdvize Visitor object
Conversation ID	iAdvize conversation ID
Website ID	iAdvize website / project ID
Rule ID	iAdvize rule ID that triggered the conversation
Custom Field 1…4	custom fields that can be added in the agent closing form*
Create Case at Conversation’s end	a checkbox that can be added in the agent closing form*
Operator	Reference to a Salesforce user (if operator’s ID matches)
Operator’s ID	iAdvize operator ID
Operator’s notes	operator’s notes completed in the agent closing form

* see the article: Personalize your iAdvize settings to fit your business needs

1. Add the iAdvize Visitor and Conversation objects into the Contact, Account, Lead or any Custom objects

By following the steps below you can add the iAdvize Visitor and Conversation objects into the Contact, Account, Lead or any Custom objects.

When you installed the iAdvize package, an iAdvize layout is available into those three Salesforce objects. You can either use the iAdvize layout (option 1) or choose to update your own (option 2).