⚠ This feature is on hold: its rollout and development are temporarily suspended.

You don't receive Messenger messages in your conversation panel, although your filtering and routing rules are properly configured.

1. Have you properly connected your Facebook / Messenger page to iAdvize ?

Go to "Settings" > "Advanced settings" > "Messenger" and check that your page is connected. If it shows "Do you want to reconnect the page?", click "Reconnect".

Note that it is necessary that the person in charge of the procedure has the Administrator status of the Facebook page and is connected to it. An authorization will be required to access the pages.

If an administrator changes the password on his Facebook page(s), the page will be disconnected from iAdvize..

2. Have you checked that the iAdvize App is connected to Facebook ?

On the Facebook home page, click on "Pages".

Go to the "Settings" of the Facebook page concerned:

In the "Settings" click on "Advanced messaging" :

NB : If the application is properly connected, you should then see it in the connected Apps.

3. Everything is well connected; however, I still don't receive Messenger messages. What to do about it ?

Click on your avatar at the top right, then select 'Settings & Privacy':

Then, select "Settings" :

In the left menu, choose "Business Integration" :

Click on "Remove":

Then go back to iAdvize ("Settings" > "Advanced settings" > "Messenger") and reconnect the page with "Reconnect" or "Add new pages".

1. Have you properly connected your Facebook / Messenger page to iAdvize ?

2. Have you checked that the iAdvize App is connected to Facebook ?

3. Everything is well connected; however, I still don't receive Messenger messages. What to do about it ?

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