iAdvize, channel by channel

A conversation can take many different forms and use various different types of media outlets. In your daily life, you probably interact in different ways depending on your availability, your needs, and the person you speak to. Using different conversation channels: iAdvize makes this possible between your brand and your audience. 

 

This article gives you a quick overview of the different channels available on iAdvize and the details of their features. If you want to understand which channel can match the challenges of your brand and the profiles present in your team, another more detailed article is here to guide you in your choice. 

Review of available channels

We identify 2 types of channels: 

  • “Classic" channels: centered around your site, your mobile site, or your mobile application, they focus on the experience by offering your visitors a live or asynchronous written conversation, a call (immediate or deferred) or even video chat. Directly present on your site, they favor immersion and conversion.
  • Messaging channels through globally popular third-party messaging applications such as WhatsApp, Apple Messages for Business, Facebook Messenger or SMS. The more intimate nature of these channels allows your brand to be closer to your audience, like a friend or family member.

The iAdvize offer also includes :

  • Aploze by iAdvize, a live commerce platform that allows you to interact with your audience on a one-to-many format
  • Social networks: listening rules to be set to answer publicly or privately to your customers on Twitter and Facebook.

Features comparison table

Tips : Each channel has specific technical features to adapt your interactions to your audience. Here is a summary table to help you better understand:
 
  Chat SDK Immediate Call Delayed Call Vidéo WhatsApp Apple Messages Facebook Messenger Facebook Text messages Twitter

Google Messages

Conversation experience

 

iAdvize server involved HA - SD / HA - SD HA - SD HA - SD HA HA HA - SD HA - SD HA - SD HA - SD HA
Device involved

Desktop

Mobile

Mobile

Desktop

Mobile

Desktop

Mobile

Desktop Mobile

Desktop

Mobile

Print

Desktop

Mobile

Print

Desktop

Mobile

Print

Desktop

Mobile

Print

Desktop

Mobile

Print

Desktop

Mobile

Print

Desktop (Agents)

Mobile

(Visitors)

Respondents Pro ibbü/CTY (only HA pour ibbü)

Pro

ibbü/CTY

Pro Pro Pro

Pro

ibbü/CTY

Pro

ibbü/CTY

Pro

ibbü/CTY

Pro

ibbü/CTY

Pro

ibbü/CTY

Pro

ibbü/CTY

Pro

ibbü/CTY

Video or voice escalation possible

(in app)

(video)

(voice)

Bot (internal or external)

( Geo-routing is not available for the external bot)

Bot that can initiate the conversation / / / / / /
Channel presentation (engagement method) Notification builder or brand design marque (fix button) Customer design Callbox external design Callbox external design Notification builder or brand design marque (fix button)
Notification builder, link or QR code
Link or QR code
Notification builder or fix button
Link or QR code Number display Link or QR code
Link, QR Code,  Google products (Maps, Search, Shopping, Ads)
Autonomous deployment by the brand
No - Technical ressources needed (customer and iAdvize)
No - use of a specific template by a webdesigner
No - use of a specific template by a webdesigner

(from Apple)

Targeting, distribution and geo-routing

Distribution 

only

Targeting and routing by day and hour
Targeting and routing by day and hour
"Get it all", "message includes" ou sponsored post
"Get it all", "message includes" ou sponsored post
"Get it all", "message includes" ou sponsored post
Automatic message at the beginning of the conversation

from business board

(via Google)

Collection of GDPR consent
Message in the input field

via the business console

via the business console

Ability to categorize the closed conversation

while connected

while connected

  Chat SDK Immediate Call Delayed Call Vidéo WhatsApp Apple Messages Facebook Messenger Facebook Text messages Twitter

Google Messages

Desktop features

 

Sending pre-recorded offers ?

while connected

✅ 

while connected

Sending pre-recorded links

except

ibbü/CTY

while connected

while connected

Sending a file
Opening of the current page

while connected

while connected

Mirroring

while connected

while connected

Co-browsing

while connected

while connected

Translation

except ibbü/CTY

except

 ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except 

ibbü/CTY

except

 ibbü/CTY

except ibbü/CTY

Visitor blocking

while connected

while connected

Use of Markdown in sent messages
  Chat SDK Immediate Call

Delayed Call

Vidéo WhatsApp Apple Messages Facebook Messenger Facebook Text messages Twitter

Google Messages

Desktop features (mobile application)

 

Sending a pre-recorded offer
Sending a pre-saved link
Sending a file
Opening the current page
Mirroring
Co-browsing
Translation
Visitor blocking

while connected

while connected

Use of Markdown in sent messages
  Chat SDK Immediate Call

Delayed Call

Vidéo WhatsApp Apple Messages Facebook Messenger Facebook Text messages Twitter

Google Messages 

Tracking and reporting

 

Satisfaction tracking

while connected

Transaction tracking Possible via link but not guaranteed Possible via link but not guaranteed Possible via link but not guaranteed Possible via link but not guaranteed
Missed opportunity tracking (sales and conversations)
Collecting insights
Feedback via the Google Analytics connector

(counted as chat)