The iAdvize routing engine enables you to send questions to the customer support agent best suited to respond, no matter what channel you use. You can configure it in a few clicks. Find out how to use our routing engine.
The video below summarizes how the distribution rules work in iAdvize:
This way, you have a clear and scalable vision that enables you to organise your teams according to your needs.
Find out more about routing groups.
Find out more about routing groups.
Our routing engine allows you to direct conversations from all your channels (Chat, Call, Video, Twitter, Facebook, Messenger, WhatsApp, Text Messages) according to their targeting rules, to one or more routing rules.
Find out more about routing rules.
4. Routing models: personalise your conversations' distribution
Routing rules are flexible and personalised. They enable you to accurately define how and to which respondent your conversations should be distributed via routing models.
Find out more about routing modes.