New to iAdvize and don't know how to install the solution on your site? Here are the steps to install the solution in 5 minutes.
First of all, we suggest you check that your network configuration is properly set to be compatible with iAdvize.
The video below shows you some important points for the integration of iAdvize tags:
- The visitor loses the conversation if he arrives on a page where the tag is not present or cannot be engaged.
- This may lead to misunderstanding on the part of the advisor who will then contact the visitor again without getting any feedback.
- This could lead to a bad experience on the visitor's side and thus potential poor satisfaction.
1. Get your iAdvize code
Your iAdvize code is available in your iAdvize administration.
To log into iAdvize:https://ha.iadvize.com/admin/login
Once connected:
- Click on your 'Profile' button at the top right Then click the links "Projects" and "insert this script"
- only managers and administrators have access to the iAdvize administration
On this page, you can get your iAdvize JavaScript code.
2. Install the solution
2.1 Install the iAdvize code manually
Note: This iAdvize code is to be installed on all pages of your site, ideally, closest to the HTML tag </body>.
The mandatory parameters are the following:
- XXXX.iadvize.com: corresponds to the platform of your account. If your account is on the standard platform, you will get "lc.iadvize.com". If your account is on the high availability platform, you will get "halc.iadvize.com". This field is automatically filled in if you get the code from your iAdvize administration.
- sid=YYYY: is the site identifier associated with your iAdvize account. This field is automatically filled in if you get the code from your iAdvize administration.
The optional parameters are the following :
- &lang=ZZ: To force the display of chat elements in a given language, you can add the parameter &lang=ZZ after the parameter sid=YYYY.
By default, the language in which chat elements are displayed is the language of the visitor's browser.
Here is the list of languages currently supported by iAdvize chat elements:
| Languages (31) | Code |
| Arabic | ar |
| Basque | eu |
| Bulgarian | bg |
| Catalan | ca |
| Croatian | hr |
| Czech | cz |
| Danish | dk |
| Dutch | nl |
| English | en |
| Finnish | fi |
| French | fr |
| German | de |
| Greek | el |
| Hungarian | hu |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Lithuanian | lt |
| Mandarin | cn |
| Polish | pl |
| Portugese | pt |
| Romanian | ro |
| Russian | ru |
| Serbian | sr |
| Slovak | sk |
| Slovenian | sl |
| Spanish | es |
| Swedish | se |
| Taiwanese Mandarin | tw |
| Turkish | tr |
| Ukrainian | uk |
- It is very important that you do not modify its structure and that you keep all of the parameters defined in the initial code. It is also strongly recommended to avoid loading this code via another code or Javascript file.
- This code should be installed on all of the pages of your site, ideally as close as possible to the HTML tag </body>, so that visitors chatting with an agent are not cut off when they change the page.
- This code is compatible with centralised Javascript tag manager solutions such as Google Tag Manager, Tag Commander, Tag Capsule etc.
3. Make sure the iAdvize code is properly installed
After the installation of the code on all pages of your site, the most reliable way to ensure it functions properly is through the Console of your browser.
To do this, simply go to your site using Firefox/Chrome/Internet Explorer and press the F12 key (1) of your keyboard.
Click on the "Console" tab (2), and type the keyword "iAdvize" (3) and validate with the "enter" key.
Two displays are possible:
- A set of iAdvize variables appears on the screen: the iAdvize code is properly installed (4) :
- The message "iAdvize is not defined": the iAdvize code is not properly installed:
4. Why iAdvize doesn't slow down my site
The iAdvize code proposed is an asynchronous Javascript. In general terms, this means that iAdvize is loaded with time delays via a flow parallel to the overall loading of your website. It does not impair its loading.
This is also true if our servers have incidents - the loading of your site is not impacted if our asynchronous script does not respond.
5. The optional tags
5.1 The conversion tag
In order to track the sales generated after contact, you need to install our conversion tag on your order confirmation page (or the other element you need to track).
5.2 The custom data tag
With a javascript code, you can also send information from your site to iAdvize. For example, the first and last name of the visitor / the basket amount / ... We call it custom data.
