Knowledge is an essential component for optimizing your Assistant's performance by providing it with accurate and useful information. To effectively configure these information sources, iAdvize offers various ingestion methods tailored to your specific needs. This article explores the types of knowledge available and the associated ingestion methods. You will also find links to detailed guides for each method.
1. What's an Knowledge ?
Knowledge includes all the information accessible to your Assistant to answer visitors' questions. This knowledge comes from your product catalog or other useful content, such as FAQs.
2. Types of knowledge
Knowledge is structured around two main types of sources, each tailored to specific needs:
2.1. Product
Your product catalog, also known as the product feed, is a file containing information about all the products available on your site. This information includes detailed characteristics of your products.
It is important to ensure that your product catalog is properly configured to provide the best possible experience for your customers.
It is especially useful for answering questions such as:
- What are the dimensions of this product?
- Is this product available in different colors?
- What is the current price of this item?
2.2. Helpful content
Helpful Content knowledge includes generic content such as FAQs, support articles, buying guides, or blog posts. This information is typically structured as Title/Description or Question/Answer pairs.
This includes:
- Frequently Asked Questions (FAQ): Examples include "How to return a product?" or "What payment methods do you accept?"
- Practical Guides: Step-by-step instructions for using or installing a product.
- General Information: Company policies (returns, warranties, etc.) or educational information about concepts or industries related to your offerings.
3. Ingestion methods by type of knowledge
Each type of knowledge uses specific methods to integrate the data. Click on one of them to learn more.
3.1. Product
If you already have a product feed in Google Shopping or CSV format, there is no need to create a new one. You can reuse this file to configure your knowledge source.
The compatible knowledge sources for the product catalog include:
- CSV files (imported locally or via a URL)
- XML Google Shopping files
3.2. Helpful content
The supported knowledge sources for Helpful Content include:
- CSV files (imported locally or via a URL)
- Zendesk knowledge bases
- Mayday knowledge bases
- PDF files
- Your web page content (web scraping via URL)