The channel can be identified thanks to the icon displayed on the tab at the bottom of the discussion panel (e.g. below with WhatsApp) :
In the discussion panel, you can easily manage your availability on all third part messaging apps thanks to a dedicated button :
- 1 day
This way, when the chat is out of snooze (new visitor message or out of the snooze period), it will be assigned to you and will reappear in your conversation panel as soon as you are available to receive a chat.
If the option "keep this conversation when the snooze period ends" is not checked, then if the visitor replies to a conversation which has been snoozed, it appears again in the conversation panel and is assigned to the first available agent.