First things first, please download the latest mobile version app on the App Store or on the Play Store according to the operating system you are using.

The iAdvize mobile application is compatible with the following OS :

From Apple iOS 12
From Android 4.4

Once the app installed on your mobile device, please log in to the app with your usual credentials (the same you may be using on the desktop version of the iAdvize platform). You will then have the ability to reset your credentials independently.

Once logged in to the iAdvize mobile app, you land on your discussion panel composed of 3 different tabs : Chats / Activity / Profile

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1. Your Chats Tab

When you receive a Chat* or 3rd party channel conversation (FB, Messenger, WhatsApp, SMS), you can click on it to respond to your visitor.

NB: The channel of origin of the visitor is recognizable thanks to the pictograms

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*For the chat channel, the green or red dot indicates if the visitor is still online or not

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2. Your Activity Tab

You can see your weekly and monthly stats
You can monitor the number of chat conversations you have handled and your satisfaction rate

3. Your profile Tab

3.1 information related to your profile

Your current status : available or unavailable
The number of simultaneous chat or 3rd party (FB, Messenger, WhatsApp, SMS) conversations you can handle (1)
Enable or disable the arrival of chat conversations or from social and third-party apps (2)
The possibility or no to see canned answers appear on your keyboard to help you respond faster to your visitors
Manage your customised canned answers
A "Help & Feedback" center to report crashes, problems, suggest features, ask to become a beta tester or simply rate the app
The licenses related to your account
The possibility to log out

⚠ (1) Adjusting the number of slots for social and third party conversations can only be done from the iAdvize Admin. In the app, this is only possible for the chat and mobile SDK

⚠ (2) To see the channels appear on your App, please contact your Admin or Manager so that he can activate them from your account on desktop

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3.2 Edit your profile

By clicking on the edit button, we will be able to :

Add/Edit your avatar
Edit your first name/surname
Add a city
Add a description

NB : Profile editing is only available for administrators and managers on the iAdvize Mobile App.

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4. Automatic disconnection from the App in the background

If your iAdvize App is placed in the background, ongoing conversations continue to be pushed to you on the app for 5 hours. You will receive a notification to inform you when a new message arrives.

If it is a new conversation, and in order to guarantee a satisfactory response time to the visitor, without a response to the visitor's first message within 30s, the conversation is pushed to another available respondent.

After 5 hours in the background, your status automatically changes to unavailable and you are disconnected from the App.

To learn more, this article describes in detail the behavior of mobile desk when it is in the background.

Useful links:

Find out more about the mobile console features in this article.