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The mobile conversation panel

As a mobile app user, your main interface will be the "Chats" Tab on the iAdvize app. Here's an overview of the information and features offered to you on this tab. 

We improve the experience on Android : you can now receive new conversations even if your application is in the background.

Note that this is not yet possible for iOS

 

⚠ On iPhone (iOS) an disconnection from the application is automatically performed after 3 minutes of inactivity in the background.

This restriction is imposed by Apple, it will not be possible to bypass it.

1/ Features 

1- Canned answers: these automatic answer suggestions enable you to respond faster to your visitors. It is now possible to use your own canned answers created from the desktop panel (web version). 

2- Emojis (available on Android, not iOS): these small icons allow you to add a human touch to your conversations.

3- Camera: by clicking on this icon, you can either take a picture and send it to your visitors or choose an image from your gallery to help your interlocutors. 

4- Attachments (available on Android, not iOS): this icon enables you to send PDF documents within your conversations to support visitors (i.e. you can send online instruction manuals this way).

5- Mirroring: this feature allows you to see in real-time the page visitors are currently looking at.

6- End a conversation: tap on this icon to end a conversation with a visitor and be available for another conversation. 

Note: you cannot transfer a conversation to another agent on the mobile version of the iAdvize platform. 

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Android
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iOS

 

2/ Push notifications

You receive push notifications in two kind of cases: 

- When you receive new messages or a new conversation (unless you are currently chatting with a visitor, in this case, you don't receive any push notifications).

- When you receive a new satisfaction score. 

N.B. For both Android Nougat and Marshmallow, you need to configure your notifications following this process: https://support.6ya.com/hc/en-us/articles/115005253187-Push-Notifications-Not-Working-On-Android-Nougat-

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Android
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iOS

 

 3/ The "No internet connection" message

 

When you are experiencing connection problems, an alert message appears on your app.

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Android
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iOS

 

 

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