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The mobile conversation panel

The mobile conversation panel has the same functionalities as the desktop conversation panel.

As a iAdvize mobile app user, your main interface will be the "Chats" Tab on the iAdvize app. Here's an overview of the information and features offered to you on this tab. 

⚠ On iPhone (iOS) an disconnection from the application is automatically performed after 30 seconds of inactivity in the background.

This restriction is imposed by Apple, it is not possible to bypass it.


1. Features

  • Forward pupitre-mobile-tranfert-ico-FR04.PNG : Forward a visitor from the ibbü or iAdvize mobile app to an agent whether on a mobile or on the desktop web.
  • Snooze pupitre-mobile-pause-ico-FR05.PNG : It will allow agents to put a conversation aside for a given period of time or until the visitor replied to the conversation.
  • End a conversation pupitre-mobile-close-ico-FR012.PNG : tap on this icon to end a conversation with a visitor and be available for another conversation.
  • Type of conversation : Add a tag at the end of a conversation.
  • Block a visitor : This option allows you to block a visitor who annoys you (malicious comments, repeated contact etc...).
  • Mirroring pupitre-mobile-mirroring-ico-FR011.PNG : this feature allows you to see in real-time the page visitors are currently looking at.
  • Load past conversation : Click on the button on top.
  • Camera pupitre-mobile-photo-ico-FR13.PNG : by clicking on this icon, you can either take a picture and send it to your visitors or choose an image from your gallery to help your interlocutors.
  • Attachments pupitre-mobile-pj-ico-FR011.PNG : this icon enables you to send PDF documents within your conversations to support visitors (i.e. you can send online instruction manuals this way).
  • Canned answers : these automatic answer suggestions enable you to respond faster to your visitors. You can create/edit/delete canned answers.
  • Night mode : This option is available for your visual comfort.
pupitre-mobile-EN01-Android.PNG
Android
pupitre-mobile-EN01-IOS.PNG
iOS


1.1 Focus on the "snooze" button

By clicking on the snooze button pupitre-mobile-pause-ico-FR05.PNG It is then possible to snooze a conversation for a certain length of time (3 hours, 24 hours, or custom). The conversation in progress will disappear from the conversation panel. 

pupitre-mobile-pause-Android-EN05.PNG
Android
pupitre-mobile-pause-iOS-EN05.png
iOS

 

If you activate the option "keep this conversation when the snooze period ends", the conversation will reappear on you mobile conversation panel after the snooze expires, if you are available at that time

To know more about the snooze button on desktop

If you choose a custom time period of snooze, select the day and month and the hours you wish, then click on snooze.

 

pupitre-mobile-pause-Android-EN07.PNG
Android

pupitre-mobile-pause-iOS-EN07.png
iOS

 

1.2 Focus on the type of conversation (tag)

At the end of a chat, you will be able to add a conversation tag* in order to qualify it. Click on "Add a tag" and the list of chat types will appear.

*This option may be mandatory depending on the administrator's configuration.

pupitre-mobile-tag-EN08.png

2. Push notifications

You receive push notifications : 

- When you receive new messages or a new conversation 

- When you receive a new satisfaction score. 

- For the livefeed

NB : If you are currently chatting with a visitor, in this case, you don't receive any push notifications

 

Warning : For both Android Nougat and Marshmallow, you need to configure your notifications following this process: https://support.6ya.com/hc/en-us/articles/115005253187-Push-Notifications-Not-Working-On-Android-Nougat-

 

3. The "No internet connection" message

When you are experiencing connection problems, an alert message appears on your app.

pupitre-mobile-connexion-Android-EN14.png
Android
pupitre-mobile-connexion-EN14.png
iOS


Links :
- Chat with visitors via Video on iAdvize mobile app