As an agent, your main working tool is your iAdvize conversation panel. Here is a presentation of the functionalities offered to you on desktop and mobile app.

1. On Desktop

	Conv. panel Pro agent Chat conv.	Conv. panel Pro agent 3rd party conversations (FB, Messenger, WhatsApp)	Conv. panel Pro agent Mobile conv. (SDK)
Send a pre-recorded offer	✅	❌	❌
Send a file	✅	✅ only for private conv.	✅
Send a pre-recorded link	✅	❌	❌
Co-Browsing (take control over the visitor’s browsing)	✅	❌ inapplicable	❌ inapplicable
Open the current page	✅	❌	❌
Mirroring	✅	❌	❌
Transfer a conversation	✅	✅	✅
Snooze a conversation	✅	✅	✅
Translation	✅	✅	✅
Canned answers	✅	✅	✅
Send an emoji	✅	✅	✅
Block the visitor	✅	❌	❌
Tag a conversation	✅ only at the end of the conv.	✅	✅

2. On the mobile App

	Mobile App iAdvize Pro agent Conv. chat	Mobile App iAdvize Pro agent 3rd party (FB,Messenger, WhatsApp)
Send a pre-recorded offer	❌	❌
Send a file	✅	✅
Send a pre-recorded link	❌	❌
Co-Browsing (take control over the visitor’s browsing)	❌	❌
Open the current page	✅	❌
Mirroring	✅	❌
Transfer a conversation	✅	✅
Snooze a conversation from a conversation queue	✅	✅
Translation	✅	✅
Canned answers	✅	✅
Send an emoji	✅	✅
Block the visitor	✅	❌
Tag a conversation	✅	✅

Note: on the iAdvize mobile application, it is not possible to send the conversation history

1. On Desktop

2. On the mobile App

Related articles