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The State box

When you have a conversation with a visitor, a state box appears at the bottom of your conversation panel. Each ongoing conversation has its own state box.

1/ Chat Conversations

When handling a chat conversation, you can see if visitors are still online on the brand's website or not. How? Thanks to the color of the dot displayed on the state box:

  • Green dot : the visitor is on the brand's website or browsing other websites. But in any case, they haven't left the brand's website, it's still open on a tab

boitedialogue01-EN.png

  • Red dot: the visitor has closed the tab they had previously used to browse the brand's website.

boitedialogue02-EN.png

Please note that these indicators are only available for chat conversations (and not for social or SDK conversations)


1.2 Time on chat boxes with information about their meaning

  • "Time since your last message"

boitedialogue04-EN.png

  • "Total duration"

boitedialogue05-EN.png


1.3 The different states

  • An active conversation that has been selected:

boitedialogue05-EN.png

  • a conversation with a visitor that sent a new message and is waiting for an answer from a respondent: 

boitedialogue06-EN.png

  • a conversation that hasn't been selected. The respondent is waiting for an answer from the visitor.

boitedialogue07-EN.png

 

2/ Call Conversations

Note: for the Call conversation panel, you can no longer hang up using the state box. You now need to hang up via a notification. Learn more about this update right here: Manage Call conversations


To know more about your conversation panel:

- The desktop conversation panel
Manage Chats in the desktop conversation panel
- Manage Call conversations

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