When you have a conversation with a visitor, a state box appears at the bottom of your conversation panel. Each ongoing conversation has its own state box.

1/ Chat Conversations

When handling a chat conversation, you can see if visitors are still online on the brand's website or not. How? Thanks to the color of the dot displayed on the state box:

• Green dot : the visitor is on the brand's website or browsing other websites. But in any case, they haven't left the brand's website, it's still open on a tab

• Red dot: the visitor has closed the tab they had previously used to browse the brand's website.

1.2 Time on chat boxes with information about their meaning

• "Time since your last message"

• "Total duration"

1.3 The different states

• An active conversation that has been selected:

• a conversation with a visitor that sent a new message and is waiting for an answer from a respondent: 

• a conversation that hasn't been selected. The respondent is waiting for an answer from the visitor.

2/ Call Conversations

To know more about your conversation panel:

- The desktop conversation panel
- Manage Chats in the desktop conversation panel
- Manage Call conversations